Program Executive

February 2024 - Current

• Increased efficiency of program and event operations by implementing advanced features of current CRM and event management software beyond basic event registration and POS system. Implemented inventory tracking and assessment for retail operations, online camp reservation system for 5 council camp properties, online unit account management and reconciliation, advanced retail accounting operations, and advanced reporting. Became Council expert on reporting operations, managing staff and volunteer training and ongoing support. 

• Managed administration and event planning for 3 resident summer camps serving 5,500+ annual attendees, including the setup of online event registration systems, prioritization and delegation of tasks, and utilizing online project management tools for project scheduling, record keeping, email correspondence, team collaboration, report generation, budgeting, vendor management and contract management. 

• Served as Staff Advisor for 10+ youth camping program events per year including University of Scouting (training event serving 500+ adult volunteers), and a large-scale Merit Badge event serving 1600+ youth and coordination of 200+ adult volunteers. Managed and advised a large team of volunteer staff through planning, project management, and execution, ensuring budget and attendance goals were met and exceeded. 

• Continued management of Trading Post operations from prior role as the Office Assistant. Managed approval of purchase order requests and ordering of inventory for 3 council Trading Post locations + 3 resident summer camp trading posts. Integrated camp Trading Post operations at 3 resident summer camps into the council POS and inventory tracking system (Black Pug), streamlining efficiency, tracking, reporting and visibility of retail operations. Trained new staff on POS and accounting operations including council and camp trading post retail associates, camp business managers, and office support staff. 

• Managed customer service for online camp property reservation system and council for 5 camp properties, including accounts payable and receivable, contract writing and management, insurance certificates, and specialized certification requirements. 

• Continued administrative support to C-Suite executives and management from prior Office Assistant role.